Terms of Service
Effective Date: 31 May 2026
Last Updated: 31 May 2026
These Terms of Service ("Terms") govern access to and use of the software platform, services, and website operated by Express Tickets Middle East FZ-LLC, a Free Zone Limited Liability Company incorporated in the Ras Al Khaimah Economic Zone, United Arab Emirates (RAKEZ E-Commerce Licence n° 45000870, Registration n° 0000004036205) ("ET ME", "we", "us", or "our").
These Terms apply to business clients ("Operators", "you", or "your") who access the Platform, the website at ticketsme.express, or any related services we provide. By accessing or using the Platform or website, you confirm that you are entering into these Terms on behalf of a business entity and that you have authority to bind that entity.
These Terms govern B2B (business-to-business) relationships only. We do not sell tickets, services, or any other product to consumers through this website or otherwise via the Platform. If you are not acting on behalf of a business entity, please do not use the Platform.
1. Definitions
In these Terms:
- "Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
- "Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms, including but not limited to technology, algorithms, source code, pricing, client lists, and strategy.
- "End User" means a customer or counterparty of an Operator. End Users are not parties to these Terms.
- "Operator" means a business client that accesses or uses the Platform pursuant to a Service Agreement.
- "Platform" means ET ME’s proprietary software platform comprising the Service Components described in §3, together with related APIs, documentation, and updates.
- "Service Agreement" means the individual written agreement between ET ME and an Operator under which Platform access and related services are provided.
- "Service Components" means the modular components that make up the Platform, as described in §3.
- "Services" means the Platform, the Service Components, and all related technical support, maintenance, and operational services provided by ET ME under a Service Agreement.
2. Scope and Acceptance
2.1 These Terms set out the general framework that applies to all use of the Platform and website. Specific commercial terms – including the scope of Services, fees, term length, performance commitments, and any project-specific provisions – are set out in the individual Service Agreement executed between ET ME and each Operator.
2.2 Where a provision of an executed Service Agreement conflicts with these Terms, the Service Agreement prevails for the parties to that agreement.
2.3 By using the Platform, by signing a Service Agreement that incorporates these Terms by reference, or by accepting these Terms in writing, the Operator agrees to be bound by them.
2.4 ET ME may update these Terms from time to time. Material changes will be notified to active Operators in writing at least thirty (30) days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
3. The Platform
3.1 The Platform is ET ME’s proprietary integrated software platform for use by business operators in the digital ticket trading industry. The Platform comprises the following Service Components:
(a) POS System – a cloud-based point-of-sale and inventory management system enabling Operators to record, track, and manage ticket inventory and sales, generate reports, and maintain inventory overviews.
(b) Delivery Bot – an automated digital ticket delivery solution facilitating the electronic transfer of digital tickets to Operators’ End Users, including automated allocation, delivery tracking, acceptance monitoring, and proof-of-delivery capture.
(c) Marketplace API Integrations – software interfaces connecting Operators’ inventory to third-party marketplace platforms, enabling automated listing, price synchronisation, order management, and sales fulfilment across multiple channels.
(d) Dynamic Pricing Bot – a pricing optimisation tool that analyses market conditions, competitor pricing, demand patterns, and historical data to recommend or automatically adjust listing prices on behalf of Operators.
(e) Automated Procurement Engine – proprietary algorithmic procurement software optimised for high-demand, limited-supply inventory acquisition environments. The Procurement Engine employs real-time market monitoring, automated purchasing algorithms, and sophisticated queue management on the Operator’s behalf and using the Operator’s resources.
3.2 The Operator’s Service Agreement specifies which Service Components are licensed to that Operator. Not all Operators license all Service Components.
3.3 ET ME may add, modify, or retire Service Components from time to time. Material changes will be notified to affected Operators in advance.
4. Licence and Access
4.1 Subject to the Service Agreement and these Terms, ET ME grants the Operator a non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform during the term of the Service Agreement, solely for the Operator’s internal business purposes in the digital ticket trading industry.
4.2 The Operator may permit its End Users to interact with the Platform only to the extent strictly necessary for the Operator’s use of the Services (for example, accepting digital ticket delivery via the Delivery Bot). The Operator remains responsible for the conduct and compliance of its End Users.
4.3 The Operator may not:
- (a) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform;
- (b) sublicense, resell, lease, or otherwise commercially exploit the Platform other than through its own use as an Operator;
- (c) use the Platform to build a competing product or service;
- (d) remove or alter any proprietary notices contained in the Platform; or
- (e) use the Platform in violation of any applicable law.
5. Operator Responsibilities
5.1 The Operator is solely responsible for:
- (a) its own commercial activities, inventory, customer relationships, and revenue;
- (b) compliance with all laws, regulations, and third-party rights applicable to its business, including but not limited to ticket resale regulations, consumer protection laws, tax obligations, and event organiser terms;
- (c) the accuracy of any data provided to the Platform;
- (d) maintaining the security of its account credentials, payment instruments, and any third-party marketplace credentials used in connection with the Platform; and
- (e) the conduct of any End Users it permits to interact with the Platform.
5.2 The Operator retains full ownership of, and responsibility for, all ticket inventory it manages through the Platform, all customer relationships it operates, and all payment instruments it uses for procurement. The Platform is a tool that automates and optimises the Operator’s activities; it does not replace the Operator as the principal in those activities.
5.3 The Operator shall not use the Platform to engage in fraudulent, illegal, or abusive activity, including but not limited to the unauthorised use of payment instruments, evasion of marketplace terms, manipulation of pricing or availability information, or any activity intended to deceive end customers.
6. Fees and Payment
6.1 Fees for the Services are set out in the Operator’s Service Agreement. Fees may be structured as fixed periodic charges, usage-based service fees, or a combination, depending on the Service Components licensed.
6.2 All fees are stated exclusive of value added tax, withholding tax, or other taxes or duties. Any such taxes imposed on the fees are the responsibility of the Operator unless applicable law provides otherwise.
6.3 Invoices are payable within the period specified in the Service Agreement. Late payments may bear interest at the rate set out in the Service Agreement, or at 5% per annum above the base rate of the Central Bank of the UAE in the absence of an agreed rate.
6.4 ET ME may suspend access to the Services if undisputed fees remain unpaid for more than thirty (30) days after the due date, subject to written notice as set out in the Service Agreement.
7. Intellectual Property
7.1 The Platform, the Service Components, and all related intellectual property – including software, algorithms, source code, documentation, know-how, and trade secrets – are and shall remain the exclusive property of ET ME and its licensors. Nothing in these Terms transfers any ownership of intellectual property to the Operator.
7.2 The Operator is granted only the limited licence set out in §4. No other rights or licences are granted, whether by implication, estoppel, or otherwise.
7.3 The Operator retains all rights in its own data, content, inventory, and customer information. ET ME claims no ownership of the Operator’s data processed through the Platform.
7.4 Any customisations, enhancements, or modifications to the Platform developed by ET ME at the request of or in collaboration with the Operator are the property of ET ME, unless otherwise agreed in writing in the Service Agreement.
8. Confidentiality
8.1 Each party shall keep confidential all Confidential Information received from the other party and shall not disclose it to any third party without prior written consent, except: (a) to its employees, advisors, sub-processors, or agents who need to know for the purposes of the engagement; (b) as required by applicable law or order of a competent authority; or (c) to the extent the information is already in the public domain through no fault of the receiving party.
8.2 The confidentiality obligations survive termination of the Service Agreement for a period of three (3) years.
8.3 The Operator acknowledges that the Platform’s algorithms, procurement technology, and technical architecture constitute trade secrets of ET ME and its licensors. The Operator shall take all reasonable measures to protect their confidentiality.
9. Data Protection
9.1 Each party shall comply with all applicable data protection laws, including but not limited to:
- (a) UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL");
- (b) where applicable to End Users, the EU General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR");
- (c) any other applicable data protection law in the jurisdictions where the Operator does business.
9.2 To the extent personal data is processed through the Platform, the Operator acts as the data controller and ET ME acts as the data processor. ET ME shall process personal data only in accordance with the Operator’s documented instructions and solely for the purpose of providing the Services.
9.3 ET ME shall implement appropriate technical and organisational measures to protect personal data, shall notify the Operator without undue delay of any personal data breach, and shall, on termination of the Service Agreement, delete or return personal data at the Operator’s election.
9.4 ET ME may engage sub-processors for the provision of certain Services (including procurement execution, ticket delivery infrastructure, and marketplace connectivity). ET ME remains responsible for the acts and omissions of its sub-processors. A list of current sub-processors is available on request.
9.5 A separate Data Processing Agreement is available on request to Operators and is incorporated by reference where signed.
10. Warranties and Disclaimers
10.1 ET ME warrants that the Services will be provided with reasonable skill and care.
10.2 To the maximum extent permitted by applicable law, ET ME disclaims all other warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.3 The Operator acknowledges that the Platform automates activities that depend on third-party systems (marketplaces, payment processors, ticket issuers, courier services, etc.), and that ET ME does not warrant the availability, behaviour, or output of those third-party systems.
10.4 The Operator acknowledges that ticket procurement via the Procurement Engine depends on availability, market conditions, and third-party constraints, and that successful acquisition of any specific ticket is not guaranteed.
11. Liability
11.1 ET ME’s total aggregate liability under or in connection with these Terms and any Service Agreement shall not exceed the total fees actually paid by the Operator during the twelve (12) months preceding the event giving rise to the claim.
11.2 Neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or loss of business opportunity.
11.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
12. Term and Termination
12.1 The term of the engagement is set out in each Operator’s Service Agreement.
12.2 Either party may terminate a Service Agreement:
- (a) for convenience, on the notice period specified in the Service Agreement;
- (b) for material breach by the other party that is not remedied within thirty (30) days of written notice;
- (c) immediately if the other party becomes insolvent, enters liquidation, or has a receiver appointed.
12.3 On termination: (a) the Operator’s right to use the Platform ceases; (b) all accrued fees become immediately payable; (c) each party shall return or destroy the other party’s Confidential Information; (d) the obligations that by their nature survive termination (including confidentiality, accrued payment obligations, intellectual property rights, and liability limitations) continue in effect.
13. Other Commercial Activities
13.1 ET ME’s principal business is the provision of the Platform and related software services as set out in these Terms. ET ME may, however, from time to time engage in other commercial activities permitted by its RAKEZ E-Commerce Licence, including activities related to digital ticket procurement, distribution, or resale, where commercially appropriate and under separate B2B agreements with the relevant counterparties.
13.2 Any such activities are governed exclusively by the specific written agreement between ET ME and the relevant counterparty for that activity. These Terms do not constitute an offer, solicitation, or pricing commitment for any such activities.
13.3 The website at ticketsme.express is not a marketplace or sales channel for direct ticket purchases. Any ticket-related commercial relationship arises only by individually negotiated written agreement between ET ME and a business counterparty, separately from any use of the Platform.
14. General
14.1 Entire Agreement. These Terms, together with the applicable Service Agreement and any documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to the Services and supersede all prior agreements, understandings, negotiations, and discussions on the same subject.
14.2 Amendments. Amendments to a Service Agreement must be in writing and signed by both parties. Amendments to these Terms are governed by §2.4.
14.3 Severability. If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.
14.4 Assignment. Neither party may assign or transfer its rights or obligations without the prior written consent of the other party, except either party may assign to a successor in connection with a merger, acquisition, or sale of substantially all of its assets.
14.5 No Partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Each party is an independent contractor.
14.6 Force Majeure. Neither party is liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, government action, power or internet outages, or third-party service disruptions.
14.7 Notices. Notices to ET ME shall be sent to:
Express Tickets Middle East FZ-LLC
Compass Building, Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Attn: Mrs. Kateryna Roiko, Director
Email: info.expressticketsme@gmail.com
Notices to the Operator shall be sent to the address or email on file in the Service Agreement.
14.8 Governing Law. These Terms and any Service Agreement are governed by and construed in accordance with the laws of the RAKEZ Free Zone, Ras Al Khaimah, United Arab Emirates.
14.9 Dispute Resolution. The parties shall endeavour to resolve any dispute through good-faith negotiation within thirty (30) days. If the dispute cannot be resolved amicably, it shall be referred to arbitration under the rules of the RAKEZ International Arbitration Centre, seated in Ras Al Khaimah, United Arab Emirates.
14.10 Language. These Terms are executed in the English language. Any translation is provided for convenience only; the English version prevails in case of conflict.
15. Contact
For questions about these Terms or about a Service Agreement:
Express Tickets Middle East FZ-LLC
Compass Building, Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
RAKEZ E-Commerce Licence n° 45000870
Registration n° 0000004036205